Policy Outline
This subscription policy outlines the terms and conditions for ordering and receiving tiffin meals from VrajPrasadam- MYM (Make Your Meal). It covers order cut-off times, Flexi plans, changes or modifications of the order, extra items, void orders, and the cancellation policy.
Ordering Tiffins
- Cut-Off: Orders must be placed before 9 PM to be processed for the next day’s delivery. Orders placed after 9 PM cut-off will be processed for the following day’s delivery.
- Extra items can only be ordered along with a meal plan. Orders containing only extra items will be treated as void and will not be processed until a proper meal order is placed.
- Delivery Area: Orders placed outside of the delivery area will be canceled and refunded after deducting the payment processing fees. VrajPrasadam-MYM (Make Your Meal) is not liable for any order that is void or placed outside the delivery area.
- Support: We recommend you contact support if your city is not mentioned on the ordering page.
Order Instructions
- Skip/Pause Plan: You may specify skip days, or alternate delivery days in this space. A monthly tiffin plan can be extended to a maximum of 4 weeks including all skips.
- Food/Item Preference: You may provide us with one or two vegetables/items you dislike. However, please be aware that vegetables/items, may not have alternative options and might provide you the same food in 2 containers for that day. While we aim to accommodate these requests, they may not always be feasible.
- Support: We recommend you contact our support team to inquire about the possibility of arranging your preferences before placing the order.
Modify/Update an Existing Order
- Cut-Off: Contact support before the 9 PM previous business day, to make any changes or modifications to your ongoing order. Any requests for changes after the cut-off time or on the scheduled day cannot be accommodated.
- Changes Allowed: You may skip a delivery, pause your plan, switch your plan, downgrade or upgrade your tiffin plan, or cancel your plan. Kindly note, that any balance will have to be paid upfront or excess amount has to be adjusted against placing individual orders.
- Modification Allowed: You can modify your delivery address, delivery instructions, start date, or any order instructions after placing the order as well. Please contact support one day prior before 9 PM to update the same. Please note delivery address has to fall under delivery policy guidelines.
Cancelling Order
- Cut-Off: You have the option to cancel an ongoing tiffin by informing us before the 9 PM cut-off impacting the next-day delivery schedule. However, please note the following:
- A cancellation fee of $5 applies to trial orders and $10 to all other orders and is applicable on all cancellation requests (also applicable on void orders).
- Cancellation fee waiver: You may opt for a replacement coupon in VrajPrasadam-Make Your Meal and use the coupon to avoid cancellation fees.
- Cancel not allowed: Please be aware that once tiffins are delivered or on route, their value cannot be refunded.
- Please be aware that during exceptional days marked by extreme weather conditions, snowstorms, or other unavoidable circumstances, cancelling orders or requesting refunds will not be possible.
- We’ll make every effort to reach out to affected customers. Please note, that in these situations, we won’t be able to offer compensation for the inconvenience caused.