Policy Outline
This delivery policy outlines the terms and conditions for meal delivery from VrajPrasadam-MYM. It covers delivery instructions, notifications, ETA, and no upstairs delivery policies.
Delivery Instructions:
- No Upstairs Delivery: We are unable to deliver upstairs in apartments/condos. Please specify a clear ground-level drop-off location (lobby, reception, etc.) and your preferred notification method (call, text, or other) for delivery updates. Do not include your address in the delivery note as it will be asked at the checkout.
- Free Delivery: This allows us to provide free delivery and guarantee everyone receives their food promptly.
- Wait Time during delivery: If you’ve requested an in-person collection, the driver will wait for up to 5 minutes at your stop. If it exceeds 5 minutes, the driver will seek a secure spot to leave the tiffin. If no safe place is available, they’ll proceed to the next stop.
- Precautions: If you live in a house, place a lidded bin outside to keep your tiffin safe from animals and ants.
- Do not enter any details regarding your tiffin order in delivery instructions such as allergies or skips. Please add such details to the order instructions.
We strive to maintain consistent delivery timings throughout the day. You will receive the exact delivery time on the first day of your plan or your trial order.
Delivery Timings and ETA
- Tracking Link: On the day of delivery, you’ll receive an Email and/or SMS containing a notification with a 30–45-minute estimated time of arrival (ETA) window. SMS may be blocked by third-party providers, so check your email if you don’t receive an SMS. If you don’t receive the notification reach out to our customer service number.
- ETA Changes Frequently: Please note that this ETA may change after the driver begins delivery due to factors like peak-hour traffic, weather conditions, and unforeseen circumstances.
- Delivery Proof: Once reached, based on your instructions, the driver will either hand over the tiffin to you or drop it off at ground level based on your instructions. In case of the latter, he will upload an image of where he delivered the tiffin.
- Delivery Time: We deliver lunch between 9 AM to 2 PM, and dinner from 3 PM to 9 PM. Please be aware that delivery times might differ by approximately 45 minutes due to traffic, road closures, or weather conditions.
- Heat and Enjoy: The tiffins may arrive cold due to the lengthy travel, as drivers maintain a temperature to keep the food fresh. It’s advised to heat them before consumption.